Refund & Return Policy
Refund & Return Policy
Last Updated: August 02, 2025
At TSKZC, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please contact us so that we can review your situation and help find an appropriate solution.
This Refund & Return Policy applies to purchases made through https://tskzc.com/ and is operated by:
Fuzhou Jindijia Trading Co., Ltd.（福州金帝嘉贸易有限公司）
Unified Social Credit Code: 91350121MAE8WDHP2J
Registered Address: No. 223, Building 1, Fujian Expressway Logistics Park, No. 99 Jianping Road, Shangjie Town, Minhou County, Fujian Province, China
Email: Serve@tskzc.com
Please read this policy carefully before placing an order.
1. Return Period
Unless otherwise stated on the product page or required by applicable law, we generally accept return requests made within 30 days after the date you receive your order.
To be eligible for a return, the product should generally:
Be unused and in its original condition;
Be in the original packaging where reasonably possible;
Include all accessories, components, and accompanying materials;
Not show signs of damage caused by improper use, installation, or handling;
Be accompanied by valid order information or proof of purchase.
Certain products may be subject to different return conditions. Please check the product description before purchasing.
2. Products Damaged During Delivery
If your package arrives damaged, please contact us as soon as possible after delivery.
Please provide:
Your order number;
Your name and contact email;
Clear photographs of the damaged product;
Photographs of the outer shipping package;
Photographs showing the shipping label, if available;
A brief description of the problem.
We may review the information and determine whether the item qualifies for a replacement, refund, or another appropriate resolution.
For damaged packages, please keep the original packaging until the matter has been resolved, as it may be required for verification or a shipping claim.
3. Incorrect or Missing Items
If you receive an item that is different from what you ordered, or if an item is missing from your package, please contact us at Serve@tskzc.com as soon as possible.
Please include your:
Order number;
Name;
Description of the issue;
Photos of the products received;
Photos of the package and shipping label, where applicable.
After reviewing the information, we may provide a replacement, refund, partial refund, or another appropriate solution.
4. Defective or Quality Issues
If you believe that a product has a manufacturing defect or a material quality issue, please contact us within a reasonable period after receiving the product.
We may request photographs, videos, or other information to help us understand and verify the issue.
Depending on the circumstances, we may offer:
A replacement;
A refund;
A partial refund;
A return;
Another reasonable solution.
Normal variations in color, texture, printing, dimensions, or appearance that result from manufacturing processes or differences between screens and actual products may not necessarily constitute a product defect.
5. Returns for Change of Mind
If you simply change your mind about a purchase, you may request a return within the applicable return period, provided the product is eligible for return and remains unused and in its original condition.
Unless the return is due to our error, a defective product, or damage during delivery, return shipping costs may be the responsibility of the customer.
Any original shipping charges may also be non-refundable unless otherwise required by applicable law.
6. Items That May Not Be Eligible for Return
Certain products may not be eligible for return, including but not limited to:
Personalized or customized products;
Products made according to specific customer requirements;
Products that have been used, assembled, altered, or damaged after delivery;
Products that are incomplete or missing components;
Products returned without prior authorization where authorization is required;
Clearance or final-sale products where the product listing clearly states that they are non-returnable.
This section does not limit any mandatory consumer rights that cannot legally be excluded.
7. How to Request a Return
Before sending a product back, please contact us at:
Email: Serve@tskzc.com
Please include:
Subject: Return Request – [Your Order Number]
Please provide:
Order number;
Customer name;
Email address used for the order;
Product name;
Reason for the return;
Photos or videos when relevant;
Any other information that may help us evaluate the request.
Please do not send products to the registered company address unless we specifically instruct you to do so.
We will provide return instructions when your return request has been approved.
8. Unauthorized Returns
To ensure that returned products can be properly identified and processed, customers should contact us before sending an item back.
Products returned without sufficient order information or without following the applicable return instructions may experience processing delays.
Where legally permitted, we may decline or delay processing a return that does not meet the requirements of this policy.
9. Refunds
Once we receive and inspect an approved returned product, we will determine whether the refund conditions have been satisfied.
If your refund is approved, the refund will generally be issued to the original payment method.
The amount refunded may depend on the reason for the return and the applicable policy.
For example:
If the product is defective, damaged during delivery, or incorrectly shipped, we may provide a full refund or replacement, subject to verification.
If the return is due to a change of mind, applicable original shipping charges and return shipping costs may not be refundable unless required by applicable law.
If only part of an order is returned and approved, only the eligible returned item or applicable portion of the order may be refunded.
We will not charge a separate refund processing fee unless such a fee is clearly disclosed and permitted by applicable law.
10. Refund Processing Time
After a refund has been approved, we will submit the refund to the original payment method.
The time required for the funds to appear in your account may depend on your payment provider, bank, card issuer, or other financial institution.
If you have received confirmation that a refund has been processed but the funds have not appeared after a reasonable period, please first check with your payment provider or bank. You may also contact us at Serve@tskzc.com.
11. Partial Refunds
In certain circumstances, we may offer a partial refund instead of requiring a return.
A partial refund may be considered when:
A product has a minor issue that does not materially affect its use;
A product has minor cosmetic imperfections;
Part of an order is missing or affected;
The customer agrees to keep the product rather than return it;
Another reasonable circumstance applies.
The amount of any partial refund will depend on the circumstances of the individual case.
12. Exchanges and Replacements
Where appropriate and subject to product availability, we may offer a replacement instead of a refund.
Replacement products may be the same product or, where necessary, a reasonably comparable alternative agreed upon with the customer.
If the replacement product is unavailable, we may provide another appropriate resolution, such as a refund.
13. Lost or Undelivered Packages
If your order has not arrived within the applicable estimated delivery period, please contact us at Serve@tskzc.com.
We may ask you to provide your order number and confirm your shipping address.
Depending on the circumstances, we may work with the shipping carrier to investigate the shipment.
If a package is confirmed as lost or otherwise qualifies for a refund under applicable law or our policies, we may provide a replacement or refund.
If tracking information shows that a package was delivered to the address provided at checkout, additional verification may be required before a refund or replacement is issued.
Nothing in this section limits any rights you may have under applicable consumer protection laws.
14. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you discover that your shipping information is incorrect, please contact us as soon as possible.
If an order has not yet been shipped, we will make reasonable efforts to update the address where possible.
If the order has already been shipped, we may be unable to change the delivery address.
Additional shipping costs resulting from an incorrect address provided by the customer may be the customer’s responsibility.
15. Customs Duties and Import Charges
For international orders, customs duties, import taxes, VAT, brokerage fees, or other charges may apply depending on the destination country.
Unless otherwise stated during checkout, these charges may be the responsibility of the customer.
Failure to pay applicable customs or import charges may result in delivery delays, return of the package, or other consequences.
Any refund in such circumstances will be handled according to the individual circumstances and applicable law.
16. Sale and Promotional Items
Promotional, discounted, clearance, or final-sale products may have different return conditions.
Any special return restrictions will be disclosed on the applicable product page or during checkout where reasonably possible.
Discounts, promotional codes, and free gifts may affect the amount of any refund.
17. Gift Orders
If an item was purchased as a gift and is returned, the refund may generally be issued to the original purchaser and original payment method.
Where appropriate, we may offer another resolution depending on the circumstances.
18. Refunds for Canceled Orders
If you request cancellation before an order has been shipped and the cancellation is accepted, we will generally issue a refund to the original payment method.
If the order has already entered processing or shipment, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.
19. Fraudulent or Abusive Return Requests
We reserve the right to investigate return and refund requests where there are reasonable indications of fraud, abuse, repeated misuse of our return policy, false claims, or unauthorized transactions.
This may include reviewing order records, shipping information, photographs, tracking information, payment information, and previous return activity, to the extent permitted by applicable law.
We may refuse a request where there is sufficient evidence of fraudulent or abusive activity.
20. Chargebacks and Payment Disputes
If you have a problem with an order, we encourage you to contact us first at Serve@tskzc.com so that we can attempt to resolve the issue.
If a payment dispute or chargeback has already been initiated, we may provide relevant transaction, order, shipping, and communication records to the applicable payment provider or financial institution.
Nothing in this section is intended to restrict any rights you may have under applicable law or the rules of your payment provider.
21. Consumer Rights
This Refund & Return Policy is intended to provide clear information about our return and refund procedures.
Nothing in this policy is intended to exclude, restrict, or waive any consumer rights, guarantees, warranties, or remedies that cannot legally be excluded or limited under the laws applicable to you.
If mandatory consumer protection laws in your jurisdiction provide you with rights that are more favorable than this policy, those rights will continue to apply.
22. Changes to This Policy
We may update or modify this Refund & Return Policy from time to time.
When changes are made, we will update the “Last Updated” date at the top of this page.
The updated policy will apply to orders placed after the effective date of the revised policy, unless otherwise required by applicable law.
23. Contact Us
If you have any questions about returns, refunds, exchanges, damaged products, or other order-related issues, please contact us:
Fuzhou Jindijia Trading Co., Ltd.（福州金帝嘉贸易有限公司）
Registered Address:
No. 223, Building 1, Fujian Expressway Logistics Park, No. 99 Jianping Road, Shangjie Town, Minhou County, Fujian Province, China
Unified Social Credit Code: 91350121MAE8WDHP2J
Email: Serve@tskzc.com
Website: https://tskzc.com/
We recommend that customers keep their order confirmation, payment receipt, shipping information, tracking details, and relevant correspondence until the order and any applicable return period have been completed.